Delivery & Returns
Packages are usually shipped out within a week after receiving payment. If you chose a shipping method with tracking, you will be sent a message with the tracking number and the website where you can track it.
Our shipping process involves a few extra steps to ensure we're able to offer the cheapest shipping possible that includes tracking. We use a shipping center as a middle man, that means that our process goes as following:
- We collect orders to pack in a large box and ship it to the shipping center.
- The shipping center sorts and labels them, then sends them on transport to Germany
- In Germany the orders get delivered at Deutsche Post, where they will be processed and shipped out
- We receive the tracking numbers once Deutsche Post has the orders
This means that it's not the fastest process, but it is the cheapest and saves and average of €19 in shipping costs per order!
Shipping fees include handling and packing fees as well as postage costs. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Please make sure that the name you use is the same that the mailman can find you on (ie. the name on your buzzer). If there is a buzzer code needed, please also include that.
For packages that were returned to us without agreement (ie. missed retrieval date at the post office), we will have to charge €2,50 administration fees plus the shipping cost and eventual reshipping cost. So please make sure to be able to receive or pick up your package!
We currently offer free shipping under certain circumstances.
We ship worldwide through Deutsche Post, PostNL and DHL. Unfortunately we're unable to offer any additional shipping options at this time. All orders are dispatched as priority with tracking.
If there is a problem with the product that you received, please contact us, we're more than happy to provide you with the service and the product that you deserve.
Returns are accepted within 14 days of arriving, the customer must contact us with the order number and the item they wish to return. Shipping costs are to be paid by the customer, insured and tracked shipping is recommended as we're unable to make refunds on returned items until the items in question have arrived at our office. Depending on the state of the product, we may not be able to refund the complete amount.
For returns for non-faulty items we don't refund the shipping cost.
Download our return forms here: